Our Privacy Commitments
Six principles that guide how 89hp handles your personal information
Secure Data Storage
All personal and financial data you provide to 89hp is stored on encrypted servers protected by industry-standard security protocols. We apply AES-256 encryption at rest and TLS in transit to ensure your information stays protected against unauthorized access at every stage.
No Unnecessary Sharing
89hp does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share your data with partners directly necessary to operate the platform — payment processors, KYC verification providers, and game studios — and only to the extent required.
Your Rights, Respected
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data. 89hp provides clear channels to exercise these rights, and we respond to all verified data requests within 15 business days.
Local Compliance First
89hp operates in full compliance with the Philippine Data Privacy Act of 2012, National Privacy Commission (NPC) guidelines, and PAGCOR data governance requirements. Our data practices are designed around the standards that matter most to Filipino players and Philippine regulators.
Transparent Cookie Use
We use cookies strictly for session management, security, analytics, and improving your experience on the 89hp platform. We do not use third-party advertising cookies to profile you across the web. You can manage your cookie preferences at any time through your browser settings.
Breach Notification
In the unlikely event of a data security breach that affects your personal information, 89hp will notify you and the National Privacy Commission within the timeframes required by Philippine law. We maintain an incident response plan to minimize the impact of any such event on our members.
Your Data Rights Under Philippine Law
The Data Privacy Act of 2012 gives you meaningful control over your personal information
Right to Access
You may request a full copy of the personal data 89hp holds about you at any time. We will provide this in a readable format within 15 business days of receiving a verified request through our support team.
Right to Correction
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update basic account details directly through your account settings panel or by contacting support.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal obligations under PAGCOR regulations and AML retention requirements which may require us to retain certain records.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of promotional communications at any time through your account notification settings or by contacting our support team.
Right to Data Portability
You may request your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another controller where technically feasible and permitted under applicable regulations.
Right to Lodge a Complaint
If you believe your data rights have not been respected, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) at privacy.gov.ph. 89hp encourages you to contact us first so we can try to resolve any concern directly.
Table of Contents
- 1. Who We Are
- 2. Information We Collect
- 3. How We Collect Your Data
- 4. Purposes of Processing
- 5. Legal Bases for Processing
- 6. Cookies & Tracking Technologies
- 7. Sharing Your Information
- 8. Data Retention
- 9. Data Security
- 10. Children's Privacy
- 11. Your Rights & How to Exercise Them
- 12. Cross-Border Data Transfers
- 13. Changes to This Policy
- 14. Contact & DPO
1. Who We Are
89hp is an online casino and sports betting platform accessible at https://89hp.net, serving Filipino players across the Philippines. 89hp operates under authorization from the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to the data governance requirements applicable to PAGCOR-licensed operators.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act 10173), 89hp is the Personal Information Controller in respect of personal data collected through the platform. This means we determine the purposes and means by which your personal information is processed.
Our designated Data Protection Officer (DPO) can be reached at the contact details provided in Section 14 of this Policy. The DPO oversees 89hp's compliance with RA 10173 and serves as the point of contact for all data privacy matters raised by members and the National Privacy Commission.
2. Information We Collect
89hp collects personal information across several categories, depending on the nature of your interaction with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number, nationality | Registration & KYC |
| Contact Data | Email address, mobile number, residential address | Registration & KYC |
| Financial Data | GCash number, Maya account, bank account name & last digits, transaction history | Deposits & Withdrawals |
| Verification Documents | Scanned government IDs, proof of address, selfie photos | KYC Verification |
| Usage Data | Login timestamps, pages visited, games played, bet history, session durations | Ongoing platform use |
| Device & Technical Data | IP address, browser type & version, operating system, device identifiers | Ongoing platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Responsible Gaming Data | Self-exclusion requests, deposit limits set, cooling-off period activations | Responsible gaming tool use |
We do not intentionally collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. Where sensitive information (such as government ID numbers) must be collected for KYC purposes, it is handled with enhanced security controls and access restrictions.
3. How We Collect Your Data
89hp collects your personal information through the following means:
- Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or interact with any form or feature on the 89hp platform.
- Automatically through platform use: When you browse and use the 89hp website, our servers and analytics tools automatically collect device and usage data including your IP address, browser type, pages visited, and session activity.
- Through cookies and similar technologies: As detailed in Section 6, 89hp uses cookies and local storage for session management, security, and analytics purposes.
- From third-party verification providers: When you undergo KYC verification, our identity verification partners may provide us with the results of document authenticity checks and watchlist screening in accordance with their own privacy policies.
- From payment processors: When you deposit or withdraw funds, our integrated payment partners (GCash, Maya, BPI, BDO, Metrobank, and others) may share transaction confirmation data with us to reconcile your account balance.
4. Purposes of Processing
89hp processes your personal information only for legitimate, specific, and defined purposes. The primary purposes for which we process your data are as follows:
- Account Management: To create, maintain, and administer your 89hp member account, including authentication and account security;
- Identity Verification (KYC): To verify your identity and age in compliance with PAGCOR requirements and Philippine anti-money laundering law (Republic Act 9160 as amended);
- Payment Processing: To facilitate deposits to and withdrawals from your account in Philippine Peso via your chosen payment method;
- Game and Platform Delivery: To provide you with access to slots, live dealer games, bingo, sportsbook, and all other features of the 89hp platform;
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account compromise, money laundering, and other prohibited activity on the platform;
- Regulatory Compliance: To meet our ongoing reporting, audit, and record-keeping obligations to PAGCOR and other applicable Philippine regulatory bodies;
- Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our live chat and email support channels;
- Responsible Gaming: To administer and enforce self-exclusion, deposit limits, loss limits, and other responsible gaming tools you activate on your account;
- Marketing Communications: With your consent, to send you promotional offers, bonus notifications, and updates about new games or features on 89hp. You may withdraw this consent at any time;
- Platform Improvement: To analyze aggregate usage patterns and improve the performance, security, and user experience of the 89hp platform.
5. Legal Bases for Processing
Under the Philippine Data Privacy Act of 2012, 89hp processes your personal information on the following legal bases:
- Contractual Necessity: Processing required to perform the contract between you and 89hp — namely, operating your account, facilitating transactions, and delivering gaming services — is carried out on the basis of contractual necessity;
- Legal Obligation: Processing required to comply with our obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act itself, is carried out on the basis of legal obligation;
- Legitimate Interests: Processing for fraud detection, platform security, and aggregate analytics is carried out on the basis of 89hp's legitimate interests in protecting the integrity of the platform and its members, where those interests are not overridden by your data protection rights;
- Consent: Processing for direct marketing communications and non-essential cookies is carried out on the basis of your consent, which you may withdraw at any time without affecting the lawfulness of processing carried out prior to withdrawal.
6. Cookies & Tracking Technologies
89hp uses cookies and similar browser-based storage technologies on the platform. The types of cookies we use are described in the table below:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, CSRF protection. Required for the platform to function. | No — essential for operation |
| Functional | Remembering your language preferences, display settings, and responsible gaming choices. | Yes — via browser settings |
| Analytics | Aggregated, anonymized data on pages visited and features used, to improve platform performance. | Yes — via browser settings |
89hp does not use advertising cookies, cross-site tracking pixels, or social media tracking cookies. You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use the platform.
7. Sharing Your Information
89hp does not sell or rent your personal information to any third party. We share your data only in the following limited circumstances and only to the extent strictly necessary:
- KYC and Identity Verification Providers: We share identity documents and personal details with licensed KYC verification providers to fulfill PAGCOR-mandated age and identity verification requirements;
- Payment Processors: We share transaction-relevant data with payment partners (GCash, Maya, BPI, BDO, Metrobank, and others) to process your deposits and withdrawals. Each processor handles your financial data under their own privacy policy and applicable regulations;
- Game Studio Providers: Live dealer and RNG game providers receive limited usage data necessary to deliver the game experience. They do not receive your financial information or government ID data;
- Regulatory Authorities: We are required to share account, transaction, and identity data with PAGCOR and other Philippine government agencies (including AMLC) when mandated by law, court order, or regulatory directive;
- Fraud Prevention Networks: We may share information with licensed fraud prevention service providers and industry self-regulatory bodies to identify and prevent financial crime on the platform;
- Professional Advisers: We may share information with legal counsel, auditors, and other professional advisers bound by confidentiality obligations, where necessary to manage our business and legal obligations;
- Business Transfers: In the event of a merger, acquisition, or transfer of substantially all of 89hp's assets, your personal data may be transferred to the acquiring entity, subject to the same protections described in this Privacy Policy.
8. Data Retention
89hp retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:
- Account Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements;
- KYC and Identity Documents: Retained for a minimum of five (5) years following the end of the business relationship, as required by the Philippine Anti-Money Laundering Act;
- Transaction Records: Retained for a minimum of five (5) years following each transaction, in compliance with PAGCOR and AMLC requirements;
- Support Communications: Retained for two (2) years following resolution of the relevant inquiry or dispute, or longer where subject to legal proceedings;
- Analytics Data: Aggregated, anonymized analytics data may be retained indefinitely as it no longer constitutes personal information once anonymized;
- Marketing Consent Records: Retained for the duration of your account and for two (2) years following any withdrawal of consent, to demonstrate compliance with consent requirements.
When personal data is no longer required and no legal retention obligation applies, 89hp will securely delete or irreversibly anonymize it using industry-standard data destruction methods.
9. Data Security
89hp implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
- AES-256 encryption for all personal and financial data stored on 89hp servers;
- TLS 1.2 or higher encryption for all data transmitted between your device and the 89hp platform;
- Multi-factor authentication (MFA) requirements for all 89hp staff with access to member personal data;
- Role-based access controls ensuring that only authorized personnel with a legitimate operational need can access personal data;
- Regular third-party security audits, penetration testing, and vulnerability assessments of the platform infrastructure;
- Comprehensive incident response and breach notification procedures aligned with NPC requirements;
- Staff training on data privacy obligations and security best practices on an ongoing basis.
10. Children's Privacy
If 89hp becomes aware that it has inadvertently collected personal data from an individual under the age of 21, we will immediately suspend the associated account, delete all collected personal data, and — where a deposit was made — return any funds to the payment source following identity verification of the legitimate account holder.
If you believe that a minor has registered an account on the 89hp platform, please notify our support team immediately at [email protected] so we can take prompt action.
11. Your Rights & How to Exercise Them
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal information held by 89hp:
- Right to be Informed: To know what personal information we collect, how we use it, and with whom we share it — which is the purpose of this Privacy Policy;
- Right to Access: To obtain a copy of the personal data we hold about you;
- Right to Correction: To have inaccurate or incomplete personal data corrected;
- Right to Erasure or Blocking: To request deletion or blocking of your personal data where processing is unlawful or no longer necessary, subject to overriding legal retention obligations;
- Right to Object: To object to processing based on legitimate interests or for direct marketing purposes;
- Right to Data Portability: To receive your personal data in a structured, machine-readable format;
- Right to Damages: To be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data;
- Right to File a Complaint: To lodge a complaint with the National Privacy Commission if you believe your rights have been violated.
To exercise any of the above rights, please submit a written request to 89hp's Data Protection Officer at the contact details provided in Section 14. We will acknowledge your request within three (3) business days and provide a substantive response within fifteen (15) business days, or notify you if additional time is required for complex requests.
We may need to verify your identity before processing a data rights request to ensure we do not disclose your personal information to an unauthorized third party. You will not be charged a fee for exercising your data rights under normal circumstances.
12. Cross-Border Data Transfers
Some of 89hp's third-party service providers — including certain game studio providers and technology infrastructure partners — may be located outside the Philippines. Where personal data is transferred to a third country, 89hp ensures that appropriate safeguards are in place to protect your information in a manner consistent with the requirements of the Philippine Data Privacy Act of 2012.
Such safeguards include contractual data processing agreements with all third-party processors that impose obligations equivalent to those under Philippine law, and we conduct due diligence assessments of the data protection standards of all jurisdictions to which data may be transferred.
89hp does not transfer your personal data to any country or organization in a manner that would circumvent the protections established by RA 10173 or that would expose your data to a materially lower standard of protection than that applicable in the Philippines.
13. Changes to This Policy
89hp reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. When we make material changes to this Policy, we will notify registered members via the platform notification system or by email to the address registered on your account, no less than 14 days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the 89hp platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms.
Where changes require your fresh consent — for example, if we wish to use your data for a new purpose not covered by the original basis on which it was collected — we will request that consent separately and clearly before proceeding.
14. Contact & DPO
For all data privacy-related inquiries, requests to exercise your data subject rights, or concerns about 89hp's data handling practices, please contact our Data Protection Officer:
- Email: [email protected] (subject line: "Data Privacy Request")
- Live Chat: Available 24/7 through the 89hp platform support widget
- Response Time: We acknowledge all privacy requests within 3 business days and aim to resolve them within 15 business days
If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines:
- National Privacy Commission (NPC): privacy.gov.ph
- NPC Complaints: [email protected]
89hp is committed to working constructively with both our members and the NPC to resolve any data privacy matters in a fair and transparent manner.
Play with Confidence at 89hp
Your privacy matters to us as much as your entertainment. Thousands of Filipino players from Manila to Cebu trust 89hp because we protect their data, play fair, and operate transparently under PAGCOR regulation. Ready to experience it for yourself?